Service
After-sales service
Sales
This is the starting point of our service—it’s not just about selling boats; it also includes:
- New ship sales:As an authorized agent for the shipyard, we sell brand-new vessels of various types, such as yachts, workboats, fishing boats, and more.
- Used ship trading:We provide appraisal, consignment, and brokerage services for used boats.
- Financial and Insurance Services:Assist shipowners with ship loans, mortgages, leases, and ship insurance services.
- Certificate Issuance Service:Assist clients in handling various statutory procedures, such as ship ownership registration, certificates of nationality, and inspection certificates.
Spare parts supply
Ensuring the normal operation of ships is inseparable from reliable component support.
- Original manufacturer parts supply:We stock and sell original factory parts for key systems such as marine main engines (engines), generators, navigation equipment, propellers, and more.
- General accessory supply:We provide commonly used consumables that meet standards, including lubricants, filters, cables, hardware, and more.
- Urgent Order Processing:Establish a rapid supply chain to provide expedited ordering and delivery services for customers’ urgent needs.
- Authenticity Verification of Accessories:Ensure that all accessories come from legitimate sources to prevent customers from using counterfeit or substandard products.
After-sales service
This is the core and top priority of 4S services, covering the entire lifecycle of a vessel.
- Regular Maintenance and Servicing:We provide annual maintenance, regular inspections, equipment commissioning, and other services to ensure that vessels are in good condition.
- Maintenance and Repair:
Mechanical Maintenance:Overhaul and troubleshooting of engines, gearboxes, and propulsion systems.
Electrical Maintenance:Maintenance of navigation, communication, automated control systems, and marine electrical circuits.
Hull repair:Fiberglass reinforced plastic (FRP) repair, rust removal, coating, anode replacement, and more.
Factory repair:Provide shipyard facilities, docks, or lifting equipment for performing inspections of underwater hull sections, propeller maintenance, and cleaning of seabed valve chambers, among other tasks. - System Upgrade and Transformation:Such as installing new navigation equipment, environmental protection devices (such as domestic wastewater treatment systems), or carrying out interior renovations.
- Technical Consulting and Training:Provide technical guidance and training to shipowners and crew members on equipment operation, daily maintenance, and other related aspects.
Information feedback
This is a crucial link connecting shipowners, service providers, and shipyards, forming a closed-loop service system.
- Customer Profile Management:Establish a comprehensive maintenance and repair file for each vessel in service, recording all service history and replaced parts.
- Quality issue feedback:Systematically feed back to the shipyard any widespread issues identified during after-sales service—whether related to ship design, manufacturing, or components—to facilitate product improvements.
- Customer Needs Research:Collect shipowners’ demands and suggestions regarding existing and future products to provide market insights for shipyards developing new vessel types.
- Satisfaction Survey:Regularly follow up with customers, evaluate service quality, and continuously improve service standards.
Contact Information
Company Address: No. 279, Tengjiang Road, Dingtou Village, Xiabaishi Town, Fuan City, Ningde City, Fujian Province
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After-sales